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  1. Active RFID tags and/or standard wireless devices send a tiny wireless signal at a regular interval
  2. Signal is received by the wireless access points or location receivers, and is sent to a Positioning Engine
  3. The Engine (from AeroScout, Cisco, etc.) uses signal strength and other algorithms to determine location, and sends it to enterprise software
  4. Enterprise software uses location data to display maps, enable searches, create alerts, manage assets, etc.
Leading Wi-Fi tag in the market, in the field for more than 4 years with over 200 deployments
  • Single tag for all environments and technologies
    • RSSI and TDOA
    • Indoor and outdoor environments
    • Chokepoint detection
  • Up to 4+ years of battery life
  • Exciter functionality
  • Call buttons
  • Sensor and telemetry capabilities
  • Tamper proofing
  • Wireless programming
  • Wi-Fi based active RFID for 802.11b/g networks
    • Minimal network impact – non-associating tags, no IP address required
    • Non-interference with Wi-Fi - Includes Wi-Fi compatible clear channel assessment mechanism
    • Can transmit on multiple Wi-Fi channels

How Do I Contact Support?

- Contacting AeroScout Support over the Web AeroScout’s online support web site:
http://support.aeroscout.com

- Contacting AeroScout Support by Phone
USA: 1-877-AERO-555 (Outside US: 650-292-4953)
Asia-Pacific and EMEA: +49-302-5555-094


Download complete Introduction to AeroScout -
Download to AeroScout Tags info -


FAQ

1. Q: Can I use my existing/new Wi-Fi wireless network for asset tracking?
A: Yes! With the AeroScout solution, your existing Wi-Fi network can be used as an RFID reader infrastructure, keeping costs low and increasing the return on investment for your wireless network.

2. Q: What are the advantages of a Wi-Fi RFID tracking system over other real-time location systems?
A:
A Wi-Fi-based solution can track any type of asset, or even people, without the need for an expensive and difficult-to-install proprietary network. Unlike competing technologies, Wi-Fi-based solutions can be up and running across a large enterprise quickly and at a much lower total cost of ownership. Proprietary RTLS and Active RFID installations have historically been stalled or limited to small areas due to the need for intrusive wiring, expensive readers and added overhead – Wi-Fi changes this paradigm. Wi-Fi RFID is revolutionizing the market for RTLS and Active RFID by offering a low-cost, ubiquitous standards-based technology. And AeroScout is leading the market in Real-Time Visibility by offering the most flexible, technologically advanced and solution-focused system available, using the Wi-Fi network as the core for a host of visibility data.

3. Q: What are the necessary components to the AeroScout system, and how can I get started?
A: AeroScout and its partners sell complete solutions, and the components may differ based on a customer's needs. It's very easy to get started, though - all that you need is: • AeroScout Tags or Wi-Fi-enabled devices to track • Wi-Fi Access Points or Location Receivers that can "hear" tag signals • Software to determine location (AeroScout Engine or Cisco Location Appliance) and software to add business intelligence to location data (AeroScout MobileView) To get started, please contact us at info@aeroscout.com or call 650-596-2994.

4. Q: What WLAN vendors does AeroScout work with?
A: AeroScout is supported by all of the major WLAN vendors, covering about 98% of enterprise access points on the market today (and growing all the time). These vendors have all taken the time to test, support and market their integration with AeroScout tags and software.

5. Q: Can I use the Access Points I have as-is?
A: Yes, although in some cases adding a small number of access points or altering placement will result in optimal location accuracy and coverage. In all cases, location can be used with your infrastructure as-is. A good rule of thumb is: if your infrastructure was designed to support voice over Wi-Fi, you will likely get excellent coverage for location.

6. Q: Do I need to add any AeroScout software to the devices I want to locate, or my access points?
A: No. AeroScout locates Wi-Fi devices out-of-the-box, without any client software needed. And you will never need to add AeroScout software to your access points - the ability to "read" AeroScout tags is built directly into the Access Points' firmware.

7. Q: How do AeroScout tags communicate with my network?
A: AeroScout tags use a unique "beaconing" method that communicates with minimal disruption to your network and allows high scalability, unlike the competing "association" method. Some of the benefits of the beaconing method include: • tags do not require an IP address • tags require very little power, and maintain years of battery life • unlike association, beaconing does not require you to shut off dynamic features on your access points • location information arrives quicker and is more "real-time" • tag messages do not introduce security concerns • location messages will never overload your network (even with tens of thousands of tags!) Please contact us if you would like to learn more about the critical differences between beaconing and association.

8. Q: What impact will the AeroScout system have on my network?
A: AeroScout's tags are unique in that they send an extremely small message that has very little impact on a Wi-Fi network - typical installations use less than 1% of the user's bandwidth. In fact, it would take 25,000 tags within the range of one single AP (practically a physical impossibility) transmitting very frequently to overtake that AP's bandwidth. In addition, AeroScout's tags are the only Wi-Fi tags on the market with a patented clear channel assessment mechanism, to ensure that tag traffic does not interfere with other Wi-Fi data or voice traffic.

9. Q: Do I need to add any proprietary hardware to my network?
A: No, AeroScout can use your infrastructure as-is without any additional hardware. AeroScout does offer optional components - Exciters and Location Receivers – which deliver additional capabilities that other vendors cannot match. These products are like four-wheel drive on your car: it's not necessary, but if you have it, you can do things that you wouldn't be able to otherwise.

10. Q: Why would I want to add Exciters to my installation?
A: Exciters trigger very precise and immediate notification that a tag passed a certain threshold (like a doorway or gate) or is located within a very small area (such as a bed or shelf). This data is provided in addition to the real-time location data coming from the Wi-Fi access points, and can add both clarity and immediacy where needed. With competitors' solutions that don't enable choke-points or Exciters, a tag could go through a doorway or enter a restricted area, and you may never know it until it's too late.

11. Q: How does AeroScout's accuracy compare with other systems on the market
A: AeroScout offers the most accurate and precise Wi-Fi-based solution on the market, and if needed we can provide extremely high accuracy through integration with other technologies (such as UWB). As with all other location technologies, AeroScout's accuracy can be very dependent on the environment and on customer needs. It is very important to us to set appropriate expectations, and not to make promises based on best-case scenarios only – please contact us to learn more about the type of accuracy you can expect in your environment.

12. Q: Can you track things indoors and outdoors? Is there a difference?
A: The AeroScout system can track assets indoors, outdoors, or in mixed indoor/outdoor environments. Radio signals perform differently indoors versus outdoors, so different location determination algorithms must be used. AeroScout is the only solution that can roam seamlessly between indoors and outdoors with high accuracy, using the same tags and software. For tight indoor environments (such as hospitals and offices), the AeroScout system uses standard Access Points as readers, and a Received Signal Strength Indication (RSSI) algorithm to determine location. For outdoor and wide open indoor environments (such as shipping yards and some manufacturing facilities), the AeroScout system uses Location Receivers as readers, and a Time Difference of Arrival (TDOA) algorithm to determine location.

13. Q: What kind of battery life can I expect?
A: AeroScout offers the best battery life in the Wi-Fi tag industry, over 4 years in typical conditions. A built-in motion sensor on all tags enables users to reduce tag transmission frequency when the tags are not in motion.

14. Q: Can you track additional sources of data, such as sensor data, passive RFID or other information?
A: Yes. Our tags have several sensors built-in or optional, and can connect to multiple sensor and telemetry sources to send status data wirelessly. In addition, AeroScout's MobileView software is accepts location and status data from a wide variety of sources, through integration with industry leaders in Passive RFID, UWB, GPS and other visibility industries.

15. Q: Can AeroScout integrate with my existing enterprise applications?

A: Yes. AeroScout MobileView provides a standards-based API with dozens of functions, through which users can integrate a wide variety of data – from basic asset information and location data to complex categorization or process flow – with a long list of enterprise applications.

16. Q: Does AeroScout have a channel program? How do I become a reseller?
A: AeroScout sells its products and solutions exclusively through channel partners. Members of the AeroScout Partner Program benefit from significant VAR discounts, sales support, co-marketing and training opportunities. Please email info@aeroscout.com or call 650-596-2994 to learn more.

17. Q: What kind of experience does AeroScout have in this market?
A: AeroScout invented the industry's very first Wi-Fi-based Active RFID tag back in 2003, and currently leads the market in number of tags shipped. Our customers include many Fortune 500 organizations, over 100 of the world's leading hospitals, and all of the largest Wi-Fi RFID installations in the industry. Our products and successes have been awarded and recognized by leading organizations such as the American Hospital Association, Red Herring Magazine, Frost and Sullivan and many others.

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